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Shipping & Returns

C7 Carbon Fiber Inc

 

TERMS AND CONDITIONS:

All Orders placed with C7 Carbon (Via Phone, Mail, Verbal or Email), either directly or through a dealer, constitute the acknowledgment and acceptance of all our conditions listed below:

 

RETURN POLICY:

- Customers must file a request for a RMA (Return Merchandise Authorization) within 10 days after delivery for a refund.
Products must be returned to our shipping hub at the buyers expense.
- Returned products are subject to a 25% Restocking Fee.
We no longer refund any pre-orders or orders after 100 Days from the date of payment, we only offer store credit.

 

Shipping times: Products can take up to 3 months or more on select parts until they are ready for delivery. We can not guarantee shipping times due to the nature of custom aftermaket products being hand made.

 

Shipping Damages: C7 Carbon packages all of our products carefully to prevent shipping damage. Some damage may still occur occasionally in transit. Buyer must inspect the package and contents carefully upon receiving them, Do not accept shipment if it arrives damaged, notate any damages or usual markings, such as crushed, punctured, torn or broken parts on the product or packaging on the freight bill at the drivers presence. Accepting the packages indemnifies the carrier and C7 Carbon from any further damage claim. All damages must be notified to carrier and C7 Carbon within 24 hours.

 

Returns:
- Special orders cannot be returned.
- If the buyer purchased the products through a dealer, they must contact the the selling dealer who in turn can contact c7carbon about a return merchandise authorization.
- Returned products must be received back at c7carbon within 10 days of issuing the return authorization.
- We do not accept returns on any parts that have been used, modified, painted, or installed.
- All returned products are subject to 25% restocking fee,
- Original shipping and handling fees are not refundable. 
- All products returned must be in the original shipping carton in the same condition as it was originally delivered or shipped.
- Only the original buyer may request for a return of products.
- Defective items may be exchanged for the same item only. Upon receipt of returned parts, C7carbon shall inspect the parts to determine their exact condition. If C7carbon does not accept the goods as being defective and/or returnable, buyer must accept any incurred costs.
- All returns, regardless of the underlying reason, must be sent shipping prepaid. Any returns sent shipping collect will be refused and returned to the buyer at his or her own expense.  ​
- Refund will not be issued on returned products that are damaged on the way back to C7carbon.